We offer top-quality carpet cleaning services at the most affordable prices in Sutton, SM1.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions govern the provision of carpet, rug, upholstery and related cleaning services by Carpet Cleaning Sutton to consumers and business customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Carpet Cleaning Sutton, the provider of the cleaning services.
Customer means any individual or business that books or uses the Companys services.
Premises means the property or location where the services are to be carried out.
Services means any carpet, rug, upholstery or related cleaning service supplied by the Company, including stain treatment, deodorising, and associated work.
Booking means a confirmed appointment for the provision of Services.
The Company provides professional carpet and upholstery cleaning services within its designated service area, including Sutton and surrounding districts. The exact services to be provided will be agreed at the time of booking and confirmed in writing where applicable.
Unless otherwise agreed, the Services may include inspection of carpet and fabric types, vacuuming, pre-treatment, stain treatment where reasonably practicable, mechanical or manual cleaning, and, where agreed, deodorising or protection treatments.
The Company will exercise reasonable skill and care in providing the Services. However, results may vary depending on fibre type, age, pre-existing damage, soiling level and previous cleaning or stain removal attempts made by the Customer or third parties.
Bookings may be made by the Customer through the Companys accepted contact and booking methods. By requesting a Booking, the Customer warrants that they are at least 18 years of age and authorised to allow access to the Premises.
The Company will provide a quotation based on the information supplied by the Customer, including type and size of areas, level of soiling, access conditions and any special requirements. Quotations are given in good faith but may be revised if the information provided is incomplete or inaccurate, or if the actual condition of the Premises differs materially from that described.
A Booking will be treated as confirmed when the Company has acknowledged the appointment and, where applicable, when any required deposit has been received. The Company reserves the right to refuse or cancel any Booking at its reasonable discretion, including where safety or access issues arise.
The Customer must ensure that the Company and its operatives have safe, unobstructed access to the Premises for the full duration of the Booking. This includes access for equipment and suitable parking or unloading arrangements, where reasonably possible.
If the Company is unable to gain access to the Premises at the agreed time, or if access is unsafe or significantly restricted, the Company may, at its discretion, cancel the Booking or charge a failed visit fee to cover reasonable costs and loss of time.
The Customer must ensure that children, pets and vulnerable individuals are kept at a safe distance from the work area and equipment during the provision of the Services.
The Customer is responsible for moving fragile items, valuables, personal effects and small furniture from the areas to be cleaned unless agreed otherwise in advance. While reasonable care will be taken, the Company does not accept liability for damage to items left in or on furniture that has not been cleared.
The Customer must inform the Company, before work begins, of any known defects, weaknesses or risks relating to the Premises or furnishings. This includes loose fittings, damaged grippers, unsecured carpet edges, pre-existing stains, colour run risks, shrinkage risks, and previous exposure to chemicals or cleaning products.
The Customer must also notify the Company of any allergies, sensitivities or special health considerations that may be affected by cleaning products or processes, so that appropriate measures or alternative products can be considered where practicable.
Prices are generally provided per item, per room, per area or per hour, depending on the nature of the Services. All prices will be stated in pounds sterling and will indicate whether value added tax or other applicable charges are included or excluded.
Quotations are valid for a limited period as specified by the Company or, where not specified, for 30 days from the date given. Quotations are based on the information available at the time and may be adjusted where additional work is requested by the Customer or where the condition of the items or areas to be cleaned requires substantially more time or materials than reasonably anticipated.
If additional charges are likely to arise, the Company will inform the Customer as soon as practicable and obtain consent before proceeding with any extra work. If the Customer declines the additional work, the Company may, acting reasonably, restrict the Services to those that can be performed within the original scope and price.
Payment terms will be advised at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services, or in advance if required by the Company. The Company accepts the payment methods it has currently made available and may change or update accepted methods from time to time.
The Company may request a deposit to secure a Booking, particularly for larger jobs, specialist work or commercial contracts. Deposits are generally non-refundable if the Customer cancels within the specified cancellation period, except where statutory rights apply.
If payment is not made when due, the Company reserves the right to charge reasonable late payment fees and interest in line with applicable UK law. In the case of commercial Customers, the Company may also recover its reasonable costs of debt recovery.
The Customer may cancel or request to reschedule a Booking by giving notice to the Company. To avoid cancellation charges, the Customer must usually provide at least 24 hours notice prior to the scheduled start time, unless a longer notice period has been specified for particular Services or contracts.
Where less than the required notice is given, the Company may charge a cancellation fee to cover reasonable losses, which may include travel time, allocated staff time, and any materials purchased specifically for the Booking. If a deposit has been paid, it may be retained in part or in full to cover such costs.
The Company will make reasonable efforts to accommodate rescheduling requests, subject to availability. The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its control, including but not limited to staff illness, equipment failure, severe weather, or safety concerns at the Premises. In such cases, the Company will offer an alternative appointment and will not be liable for any indirect or consequential losses arising from the need to reschedule.
The Company will use reasonable endeavours to achieve the best possible cleaning results, taking into account the nature and condition of the items and surfaces. However, the Company does not guarantee that all stains, odours or marks can be removed, or that discoloration, wear or damage can be reversed.
Some stains are permanent and some fibres or fabrics may react unpredictably to cleaning processes, especially where they have been previously damaged, improperly cleaned or treated with home remedies or untested chemicals. The Customer accepts that attempted stain removal may, in some cases, result in lightening or spreading of the stain, or in minor texture or colour changes, and that such outcomes do not necessarily indicate negligence.
Drying times stated by the Company are estimates only and will vary depending on ventilation, temperature, humidity, fibre type and pile density. The Customer is responsible for ensuring adequate ventilation and taking care while carpets or fabrics are still damp, particularly to avoid slips, re-soiling and colour transfer.
The Company will exercise reasonable skill and care in providing the Services and handling Customer property. If the Customer believes that damage has occurred as a direct result of the Services, the Customer must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the work, providing details and, where possible, supporting photographs.
The Companys liability for any loss or damage arising from the provision of the Services shall be limited, to the fullest extent permitted by law, to the lesser of the cost of repairing the damage or the fair replacement value of the damaged item, taking into account age, condition and normal wear and tear. The Company shall not be liable for damage caused by pre-existing defects, wear, improper installation, hidden risks or matters which were not reasonably apparent on inspection.
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law. Subject to that, the Company shall not be liable for loss of profits, loss of business, loss of opportunity, or any indirect or consequential losses arising out of or in connection with the Services.
The Company will manage and dispose of waste arising from the Services in accordance with applicable UK waste and environmental regulations. This includes the responsible handling of used cleaning solutions, residues and packaging.
General household waste generated during the course of cleaning, such as vacuumed dust and debris, will usually be left on site in appropriate bags or containers unless otherwise agreed. The Company does not provide a general rubbish removal service unless this has been specifically requested and agreed as part of the Booking, in which case additional charges may apply.
Certain types of waste, including hazardous substances or materials suspected of being hazardous, may not be handled or removed by the Company. If the presence of such materials is suspected, the Company may suspend the Services until the Customer has arranged for appropriate specialist assessment or removal, and the Company will not be liable for delays or costs arising from such suspension.
The Company complies with relevant UK health and safety legislation and will conduct the Services in a manner that seeks to minimise risk to its staff, the Customer and occupants of the Premises. The Customer agrees to cooperate with any reasonable health and safety measures requested by the Company, such as keeping areas clear, maintaining ventilation and avoiding use of treated areas until advised it is safe to do so.
If, in the Companys reasonable opinion, conditions at the Premises present a significant health or safety risk, the Company may refuse to carry out or continue with the Services, and may charge a reasonable fee to cover time and travel costs incurred up to that point.
The Company aims to provide a high standard of service. If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the operative on site if possible, or contact the Company promptly after completion of the work.
Complaints relating to quality of cleaning should normally be made within 48 hours of the Services being completed, so that the Company has an opportunity to inspect and, where appropriate, to rectify the issue. The Company may, at its discretion, offer to re-clean specific areas or take other reasonable remedial action as a full and final resolution of the complaint.
Failure to provide timely access or cooperative information may limit the Companys ability to investigate or address a complaint. This complaints procedure does not affect the Customers statutory rights under UK consumer law.
The Company collects and processes personal information about Customers for the purposes of managing Bookings, delivering the Services, handling payments and dealing with enquiries or complaints. The Company will handle personal data in accordance with applicable UK data protection laws.
Customer information will only be shared with third parties where necessary for the performance of the Services, for payment processing, for legal or regulatory reasons, or where the Customer has expressly consented. The Company will take reasonable steps to keep such information secure.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or the nature of the Services offered. The current version will be made available to Customers on request and will apply to Bookings made after the updated version comes into effect.
For ongoing or long-term contracts, the Company will provide reasonable notice of any material changes to these Terms and Conditions. Continued use of the Services after such notice will be deemed acceptance of the revised terms, unless the Customer objects in writing and ceases to use the Services.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation, including non-contractual disputes or claims.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior representations, agreements, negotiations or understandings, whether written or oral, relating to their subject matter.
(77)
